Support

We usually reply within two business days.

Email

For any question about our apps, billing or your account, write to support@universehome.org. Please tell us which app and which iPhone / iOS version you are using.

Subscriptions and refunds

Subscriptions are managed by Apple. To cancel, open Settings → your name → Subscriptions on your iPhone. Refund requests are handled by Apple at reportaproblem.apple.com.

OfflineVoice (Mac)

OfflineVoice works without an internet connection. By default, hold the Right Option key to dictate. If nothing is typed, check that OfflineVoice has Microphone and Accessibility permission in System Settings → Privacy & Security. If you switched to the Accuracy (Whisper) mode, make sure the model has finished downloading inside the app. Download and release notes: offlinevoice.ai.